When? How? Where? 

How long does it take to complete my order?

While we do the very best we can to get orders out ASAP, we generally allot a time frame of 3 weeks upon receiving your supplies. Rush orders are accepted based on calendar accommodation, with an additional rush fee. Orders with a less than 2 week turn around will acquire a rush fee. 

What format should I send my guest list in?

Heather favors Excel or Word format. Please submit your guest list using the addressing tips. It's best to number your guests in case of the event of needing to edit their address and/or name. Referencing by number makes things much easier and simpler. 

Where do I send my guest list?

You can submit guest lists to Heather directly at --  heather@marcardin.com. Please provide your name + guest list in the subject title. 

How can I get a sample of your work?

We love to make sure you are confident in your choice of calligraphy, so we gladly send one sample per customer upon request. You may also purchase a sample pack.

Do you charge extra for colored ink?

No matter the project, we gladly incorporate your ink color of choice at no additional charge.

Do you charge extra for lengthy addresses?

If what you need fits on one piece (envelope) – there’s no extra charge here either.

How do I pay?

We currently only accept payments via Paypal. You do not need a Paypal account to pay. Just provide us with your email and you will be sent a payment request. A 50% non-refundable retainer fee will be billed to you to be placed on our production calendar. Orders are not officially booked until retainers are paid. The remaining will be billed to you upon completion of your order. Orders will not be shipped until final payment is received. 

Where do I send my supplies?
Once we have you locked and loaded with your retainer fee, we will provide you our shipping address. You are more than welcome to have your materials shipped to us by your stationer or planner, but please be mindful to label your shipping box and/or supplies with your name so we know who's envelopes belong to who.